Refund Policy
Right of withdrawal and liability DEZLEN.COM
OR DEZLEN.COM has all the obligations towards you provided for by the Civil Code for the seller.
It is important to know in any case that the risk of loss or damage to the products lies with the DEZLEN.COM until you or a third party you have selected as responsible for receiving the products on your behalf (other than the carrier) acquires physical possession of the goods, at which time this risk passes to you.
Its creators DEZLEN.COM have been active in the clothing and fashion industry for 26 years, having vast experience in sourcing, selecting and curating excellent products and making them available to the general consumer at highly competitive prices.
When sending an order, therefore, the DEZLEN.COM makes every effort to ensure that there are no defective items among our products. However, if in the very rare case you receive a defective product or the product is not what you ordered, you have the right to replace it, or return it completely. free, meaning you will not be charged shipping costs in the event of a change or in the event of a return of a defective product, you will not be charged bank fees.
- Exchange – return of a defective product
The buyer-customer has the right to withdraw only in the event of receiving a defective product. product You must exercise your right of withdrawal within the period of fourteen (14) calendar days from the receipt of the products you have chosen to purchase. This period starts from the day following receipt. The customer buyer has the right to either exchange the defective product or request a refund.
All products, whether for exchange or return, must be returned intact and unused with their packaging. Otherwise, they will not be accepted and will be sent back to the customer at their expense.
It goes without saying that we have no responsibility and it is not possible to return or exchange the product in the event that the defect has been caused by you or the product that is being returned is in poor condition and is dirty, used, broken and generally creates the impression that it has been used beyond the necessary use-test to determine its suitability.
To make a change/return, you can call 2311113919, or send a message to the email (dezlenb2b@gmail.com) either on instagram (dezlen_jewels) or on facebook (dezlenb2b). Please choose one of the methods above so that your request is registered once.
The product exchange process is easy and simple and is done by simultaneously delivering the unwanted product and receiving the new one from the shipping company appointed by us (hand-to-hand exchange).
If a defect is found in the product, The refund request will be approved and we will deposit the value of the product into the bank account you indicate to us. within 10 working days from the day we receive your package. Shipping costs and bank charges are not borne by the customer.
Returns without prior notice and with recipient charges are not accepted and will be returned to the sender.
- Events of Force Majeure
We are not responsible for any failure to fulfill or delay that may be caused by events of Force Majeure.
A Force Majeure event is considered to be any event that causes the inability to fulfill our contractual obligations, despite all reasonable, consistent and every possible effort on our part to be consistent with them.
As long as the Force Majeure event lasts, the time we must fulfill our obligations under the contract between us is suspended. After the end of the event, the contractual time continues to run from the point where it stopped.
Such Force Majeure events include, but are not limited to: Quarantine, terrorist attack, fire, general strike, explosion, storm, flood, epidemic, war, etc.
- I. Contact
For any kind of information, clarifications regarding the creation, development, submission of your order as well as for any of your requests, such as, among others, communication with the website administrator or a request for reproduction rights for any part of the website content, as well as for requests for approval of content reproduction, you can contact the customer service department. in the email dezlenb2b@gmail.com