Privacy Policy

Last update: June 30, 2026

The DEZLEN operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a thoughtful shopping experience (the “Services”). The DEZLEN is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal information we collect or process

By “personal information” we mean information that identifies or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot be identified or reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from that personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact information including name, address, billing address, shipping address, phone number and email address.
• Financial data including credit card, debit card and financial account numbers, payment card details, financial account details, transaction details, payment method, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction details including the products you visit, add to your cart, wish list or purchase, return, exchange or cancel as well as your previous transactions.
• Contact us including information you provide in the context of communicating with us, for example, when you submit a customer support request.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, contact us or otherwise provide us with your personal information,
• Automatically through the Services including from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies,
• From our service providers including where we entrust them with the implementation of specific technology and where they collect or process your personal information on our behalf,
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or the Services you use, we may use personal information for the following purposes:

• Provision, adaptation and improvement of the Services. We use your personal information to provide you with the Services, including to honor our agreement with you, process your payments, fulfill your orders, maintain your preferences and products of interest, send you notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate any returns and exchanges, enable you to post reviews and create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better customize and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications via email, text message or postal mail, and to display online advertisements to you for products or services on the Services or on other websites, including based on the products you have purchased or added to your cart and other activities within the Services.
• Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access information with anyone else.
• Contact with you. We use your personal information to provide you with customer support, communicate with you, provide you with effective services, and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in political disclosures, potential or actual litigation or other disputes, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In some circumstances, we may disclose your personal information to third parties for lawful purposes subject to this Privacy Policy. These circumstances may include the following:

• Through Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• With businesses and marketing partners to provide marketing and advertising services to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activities with various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on where you live, you may have the right to ask us not to share information about you to show you targeted ads and promotions based on your online activity across merchants and websites. You can exercise your rights to opt out of these uses. here
• When you ask us or otherwise consent to sharing certain information with third parties, such as for shipping products or through your use of social media widgets or login integrations.
• With our partners or in other ways within our corporate group.
• In the context of a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Collaboration with Shopify

The Services are provided by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. The information you submit to the Services will be transferred and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, in order to provide and improve the Services for you. Additionally, to protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, with other merchants, and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with Shopify.In these cases, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and the rights you may have, you can visit Shopify Consumer Privacy Policy . Depending on your location, you may exercise certain rights regarding your personal information here. Shopify Privacy Portal Link.

Third-party websites and links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to websites that are not owned or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information contained on such websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be available to other users of the Services and/or users of such third-party platforms, without limitation as to their use by us or by third parties. Our inclusion of such links does not in itself imply any endorsement of the content of such platforms or their owners or operators, unless otherwise disclosed in the Services.

Information concerning children

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information listed below to request deletion of such information. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as such terms are defined in applicable law) the personal information of individuals under the age of 16.

Security and retention of your information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, the information you send us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may be entitled to some or all of the rights listed below with respect to your personal information. However, these rights are not exhaustive, may only apply in certain circumstances, and in some cases, we may deny your request, as permitted by law.

• Right of access/disclosure. You may have the right to request access to personal information we hold about you.
• Right to erasure. You may have the right to request that we delete the personal information we hold about you.
• Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to refuse sale or sharing for the purpose of targeted advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information or to opt out of the processing of your personal information for purposes that are considered “targeted advertising,” as defined in applicable privacy law. You can exercise your rights to opt out of these uses. here. Please note that if you visit our website with the global privacy control opt-out preference flag enabled, depending on where you are located, we will automatically treat this as an opt-out request for the device and browser you are using to visit the website. If we can match the device sending the flag to a Shopify account, we will apply the opt-out request to that account as well. To learn more about the global privacy control, you can visit https://globalprivacycontrol.org/. Apart from the global privacy control, we do not recognize other "Do Not Track" signals that may be sent by your web browser or device.
• Manage communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option provided in the emails we send you. If you choose to opt out, we may send you non-promotional emails, such as those regarding your account or orders you have placed.

You can exercise any of these rights where stated in the Services or by contacting us using the contact information provided below. To learn more about how Shopify uses your personal information and the rights you may have, including rights related to the data Shopify processes, you can visit https://privacy.shopify.com/en.

We will not discriminate against you if you exercise any of these rights.We may need to verify your identity before we can process your requests, as permitted or required by applicable law. Subject to applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before we accept such a request from a representative, we will require the representative to provide evidence that you have authorized them to act on your behalf, and you may be required to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have any complaints about the way we process your personal information, please contact us using the contact details provided below. Depending on your location, you may have the right to appeal our decision by contacting us using the contact details provided below, or by lodging a complaint with your local data protection authority. For the EEA, you can find a list of the competent data protection supervisory authorities here.

International transport

Please note that we may transfer, store and process your personal information outside of the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant UK competent authority, as applicable, unless the data transfer takes place to a country that has been deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the amended Privacy Policy on this website, update the date of the last update, and provide notice as required by applicable law.

Communication

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call +306980925837 or send us an email at dezlenb2b@gmail.com or contact us atC.P TRADE LTD, STEPHAN STAMBOLOV 80, 2800 SANDANSKI, Bulgaria For the purposes of applicable data protection law, we are the controller of your personal information.